Shipping policy

Shipping Policy

 

Processing Time

All orders are handcrafted to order. Please allow 3–5 business days for us to create your bracelet after we receive your order. 

Once your order is ready, we will send you product photos and a packaging video before shipment, so you can see your bracelet and know it is securely on its way to you.

 

Shipping Methods 

We offer two shipping options: Standard Shipping and Express Shipping.

  • Standard Shipping: approximately 7–14 business days

  • Express Shipping: approximately 5–7 business days

Please note: Delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.

 

Shipping Destinations

We currently ship to the following regions:

  • United States

  • Canada

  • United Kingdom

  • European Union countries (all 27 member states)

If your country is not listed above, please contact us at pufni95@gmail.com and we will do our best to accommodate your order.

 

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

Please allow 24–48 hours for the tracking information to update after you receive the confirmation email.

 

All-inclusive Pricing

For your peace of mind, all applicable customs duties, import taxes, and brokerage fees are already included in the final price you see at checkout. You will not be asked to pay any additional fees upon delivery.

 

Lost, Delayed, or Damaged Packages

We take great care in packaging your bracelet to ensure it arrives safely.

  • Damaged packages: If your item arrives damaged, please contact us within 48 hours of delivery with clear photos showing the issue. We will assess and arrange a replacement or refund.

  • Lost or delayed packages: If your tracking shows no update for more than 3 business days (or 7 business days for remote areas), please contact us at pufni95@gmail.com. We will work with the carrier to investigate and resolve the issue.

Please note that we cannot be held responsible for delays caused by customs clearance, weather conditions, carrier strikes, or other factors outside of our control.

 

Order Changes and Cancellations

  • You may modify or cancel your order within 24 hours of placing it. Please contact us immediately at pufni95@gmail.com.

  • Once your order has entered the production or shipping process, we are unable to make changes or cancel the order.

 

Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete address information. If you realize you have entered an incorrect address, please contact us immediately at pufni95@gmail.com. We will do our best to update it before your order ships.

 

Contact Us

If you have any questions about our shipping policy, please reach out to us at:

📧 pufni95@gmail.com

We typically respond within 24 hours. 💗